Privacy Policy

At Pinnacle Infotech (“we”, “our”, or “us”), we value and respect the privacy of our corporate clients, website visitors, and business partners. This Privacy Policy details how we collect, process, manage, and protect your personal and organizational information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 of India.

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1. Information We Collect

We only collect information that is reasonably necessary to provide IT infrastructure solutions, hardware quotations, enterprise AMC services, and customer support:

• Contact & Corporate Identity Data: Name, professional email address, telephone/mobile number, company name, office address, and job title submitted via our contact forms, quotation requests, or career applications.
• Technical & Commercial Inquiries: Details regarding your organization’s IT requirements, server closet specifications, hardware fleets, software licensing counts, and structured cabling blueprints provided during consultations.
• Website Technical Data: IP address, browser type, operating system, referring URL, and pages visited, collected through standard server logs and analytical cookies to improve website performance and user experience.

2. How We Use Your Information

The data collected is utilized solely for lawful, legitimate business purposes, including:

• Generating commercial quotations and proposals for hardware procurement, laptop fleets, server systems, and network infrastructure.
• Delivering on-site and remote IT Annual Maintenance Contracts (AMC), engineering dispatch, and SLA-backed helpdesk support.
• Communicating project milestones, hardware warranty registrations, license renewals, and technical advisory alerts.
• Complying with statutory tax, accounting, and legal requirements under Indian law.

3. Data Protection & Confidentiality

Pinnacle Infotech enforces enterprise-grade physical, technical, and managerial safeguards to protect your business information from unauthorized access, accidental alteration, or disclosure:

• Zero Commercial Data Selling: We never sell, rent, monetize, or trade corporate contact lists or client information to third-party marketing brokers.
• Encrypted Transmission: All data submitted through our website is protected using 256-bit SSL/TLS transport-layer encryption.
• Strict Access Controls: Technical details and network documentation are restricted strictly to authorized engineering and account personnel bound by Non-Disclosure Agreements (NDAs).

4. Cookies & Tracking Technologies

Our website uses standard essential and analytical cookies to maintain session states, optimize page load speeds via content delivery caching, and analyze traffic trends. You can adjust your browser settings to decline or delete cookies at any time; however, some site functionalities may be altered.

5. Sharing With Authorized Partners

To fulfill orders and client services, we may share relevant data with trusted original equipment manufacturers (OEMs) and logistics providers (such as Cisco, Dell, HP, Lenovo, APC, or authorized national distributors) strictly for:

• Registering manufacturer warranties and enterprise Care Packs.
• Delivering physical enterprise hardware to client office premises across India.
• Activating enterprise cloud licenses (e.g., Microsoft 365, Google Workspace, Sophos).

6. Your Data Rights

Under India’s DPDP Act 2023, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request the deletion of your contact details from our communication lists by writing to our compliance team.

7. Grievance Officer & Contact Details

For questions, data access requests, or grievance redressal regarding this Privacy Policy, please contact our administrative desk: